Accidental order of adult content....how do I cancel?
Can u help, Ive inserted the pin not realising this ordered the channel, ive no intention of viewing, why cant I cancelbit on the box? Can someone help? Thanks.
Forum Discussion
2 Replies
- Molly_T
Forum Team
Hi rondenver 👋 welcome to the community forum! Thanks for joining and making your first post.
The box will ask you for your pin on age restricted or pay-per-view content. You can find a bit more general information about it here 👉 https://www.virginmedia.com/help/tv/how-to-watch-pay-per-view .
I will send you a PM to confirm a few details and investigate what's happened, then we can offer further support. Please keep an eye on your Inbox 📩 in the top right corner of the page for a message offering support.
We can return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞
- Molly_T
Hi All 👋
Just returning to this public thread to keep it updated. Thanks to Rondenver for PMing with me 📩.
We were able to confirm the details needed to offer further support with the mistakenly purchased Pay-Per-View content.
It's now all sorted and hopefully there are no further issues in future. Wishing you all the best! 🌞
