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ChristopherTack's avatar
ChristopherTack
Settling in
9 days ago

Access via Virgin Media app/ website

I’m in an interesting situation. My wife has an android phone and can log in and use the VM app/ webpage. 

I have always been able to log in to the website account/ app/ virgin media go/ Virgin media control apps. 

I have also always been able to log into view Sky Sports via the VM log in. 

I can no longer do any of these things. We have the VM 2FA O2 log in set up. Every time I try to log in to VM (laptop/ iPhone) on app or webpage, I either get a server error (webpage) or get redirected back to the VM sign in page. 

On the webpage on iPhone, when I log in I am greeted with a blank screen and the normal menu (for when you have logged in) but if I click on anything it sends me back to the sign in page. 

Can anyone help fix this? Or at least explain what VM could do, if I was to call them. 

Thanks 

Chris

 

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3 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    9 days ago

    Hey ChristopherTack, thank you for reaching out and a warm welcome to the community, we are so sorry to hear about your account issues.

    To confirm is it working on iphone?

    What is the handset you are using?

    Is it fully updated?

    What happens if you go down the forget password route, do you get any links etc?

    • ChristopherTack's avatar
      ChristopherTack
      Settling in
      2 days ago

      Hi Matthew

      To your points:

      To confirm is it working on iphone? My wife is able to log in on an Android phone. I am unable to log in using an iPhone 16 or a HP laptop. 

      What is the handset you are using? As above.

      Is it fully updated? yes.

      What happens if you go down the forget password route, do you get any links etc? We get sent emails to verify, this goes through the process and says “return to your original device”. When I do I get a spinning wheel and then it returns back to the login screen. 

      thanks 

      • Molly_T's avatar
        Molly_T
        Icon for Forum Team rankForum Team
        2 days ago

        Hi Chris 👋 Thanks for getting back to us!

        For use of any of the apps and sky sports you will need to use the primary VMO2 ID login. Depending on which one you and your wife have set up, this may be her account. We no longer have the ability to create new secondary VMO2 Logins. 

        There's some great help pages which give a bit more information on this 👉 https://www.virginmediao2.co.uk/help including troubleshooting. 

        You may need to use your wife's ID moving forwards for access to the apps and Sky Sports. 

        That being said, you should still be able to access the My VM account formerly linked with your email. The team behind the scenes are continuously running improvements and bug fixes to the site, so it may be that they are working on a fix for your issue specifically. If it continues to persist, please let us know and we can always get an IT Ticket raised for your login. 

        Hope this helps! Let us know if there's anything else you need. 🌞