Forum Discussion

Wilfred1's avatar
Wilfred1
On our wavelength
1 month ago

Access my account

I have a new account but when I open My Virgin Media my old account says it's closed except broadband. How do I access My Virgin Media with my new account?

1 Reply

Replies have been turned off for this discussion
  • newapollo's avatar
    newapollo
    Very Insightful Person
    1 month ago

    Hi Wilfred1​ 

    Looking at  your post <Here> it looks like you've moved house. 

    I hope everything went well and that you are settling in niceley.

    Virgin Media systems always create a new account for home moves. (When a customer moves the account number changes, the account number sits with the property and not the customer)

    Homemovers should have created a  process called 'Move and Transfer' which would move over your current email address (es) and also update My Virgin Media allowing you to continue as before the home move. 

    You could call VM and speak to Homemovers team (option 4) by dialing 150 from a VM landline, or 0345 454 1111 from any other phone 

    A member for the forum team may be able to process this for you, however it can take a couple of days before they pick this up for you.