Forum Discussion

Pippycav's avatar
Pippycav
Joining in
30 days ago

Abysmal Customer Service

I agreed to rejoin VM in November - TV and Broadband package. The planned start date and delivery of equipment was yesterday. In the interim, I was the victim of terrible customer service. I was initially mis sold the package and then had to argue to claim credit back- I hadn’t even started my services yet! I decided to cancel my contract before my equipment arrived and I tie myself in to a company that treats its customers like this for 18 months!

I requested to cancel over the phone.  I was informed that the cancellation request had been processed and I would receive written confirmation of this via email within 24 hours. I am still to receive this and from reading endless posts on here I don’t trust the company as far as I could throw them. Someone please advise me as to how I can obtain a copy of this cancellation or I will escalate to Ofcom. 

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    30 days ago

    Hi Pippycav, thank you for your post and welcome to the Virgin Media Community. 

    We're really sorry to hear about the poor experience you've had and that you've decided to cancel your account 😔

    In order to provide assurance on this, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    30 days ago

    Hi Pippycav, thank you for speaking to us via private message.

    If you have any further issues or queries, please don't hesitate to contact us.

    Regards,
    Daniel