Forum Discussion

PeteH25's avatar
PeteH25
Joining in
3 days ago

5 days to activate upgrade from when?

I've got a package upgrade. The box has a sticker that says activate in 5 days.

When does the t days begin?

Thanks

Upgrade

3 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 days ago

    Just connect it and ring the activation number. 

    • PeteH25's avatar
      PeteH25
      Joining in
      3 days ago

      No activation number supplied, I've had a mail to say the services are activated as I have set up the hub. I don't have time to do the 360 box now and don't want to loose my service.

      • Molly_T's avatar
        Molly_T
        Icon for Forum Team rankForum Team
        2 days ago

        Hi PeteH25 👋

        Your services should automatically upgrade as soon as you install any equipment (as this would activate it.)

        There's usually a grace period of around a week once it's confirmed as delivered. I'd recommend doing it as soon as you can. 

        Let us know if you have any issues though! All the best. 🌞