Forum Discussion

IceMaiden71's avatar
IceMaiden71
Joining in
12 months ago

360 box issues

I have been having issues with my 369 box since Christmas, iv reset keeping recordings and it wiped them, iv formatted the box and it tells me my storage is full even tho there’s no recordings..:

Iv done a further reset this weekend and now it won’t rewind, fast forward or pause and any recordings have just got a red circle with an exclamation mark in them …. When I try to pause/rewind  it says channel unavailable even tho the channel is playing on my screen & gives a CS2000 error code that can’t be found on the virgin app when you try to get help 

you can’t through to anyone on the phone it’s just sends a link for payment to your phone even tho my bills not due and hen thanks you and says goodbye 

Has anyone else had these issues and how the hell do you get thru to someone to actually rectify the problems? 
Thanks in advance 

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    12 months ago

    Hey IceMaiden71,

    Welcome to the Community Forums and thanks for the post.

    Sorry to hear you have been this issue with your Tv, I would like to look into this further with you to see if we can't go about fixing your issue, for me to do so I will need to confirm some information via private message.

    Joe

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    12 months ago

    Thanks for joining me in that private message, glad we would go about discussing your issues and looking into this further, if there is anything else we can do to help, please do let us know.

    Joe