Forum Discussion

derryck's avatar
derryck
Tuning in
2 months ago

360 box false pretences

My friend had an offer to swap her very ancient box (the long, thin one) for a 360. Thought it was a good idea because that antique was on its last legs. Now she’s been sent a new contract, which doesn’t take into account the discount that she had.
I’m strongly suggesting that she cancels within the 14 day cooling-off period, because I consider she has been very badly treated. And had that old box failed, she would have been supplied with a new box under the old contract and discount anyway.

 

5 Replies

  • japitts's avatar
    japitts
    Very Insightful Person
    2 months ago

    The legacy TiVo box you refer to runs TiVo-software, which is very recording-centric. Had it developed a fault, it would be replaced with a V6 which runs the same TiVo-software on a much quicker box.

    What your friend has been converted to, is TV360 - fundamentally not TiVo. It uses the same box as the V6 but runs Horizon-software which is very much about OnDemand & internet-services. Recording is available, but operates very differently to TiVo.

    Your friend's choice of TV box software should have nothing to do with whatever contract bundle they are on.

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello derryck,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that your friend is having at the moment with her TV box and account. What have the team advised about the issues and how it can be resolved?

    Kind Regards,

    Steven_L

  • derryck's avatar
    derryck
    Tuning in
    2 months ago

    Thanks Steven. Got straight through to Retentions this morning, and speaking on her behalf, got the original discount reapplied. It’s now a 2 year contract FWIW.

    • japitts's avatar
      japitts
      Very Insightful Person
      2 months ago

      If a previous discount has been reinstated, that suggests a 14day backout of the new contract. In which case, there should be no reason for a new minimum term to apply - the previous one should be reinstated also.

      VM are now moving to 2year minimum-terms, but that should go hand-in-glove with a new package, and (most likely) new discounts.

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      2 months ago

      Thank you for the update derryck Just to confirm, has the issue been resolved with our team? Is your friend happy with the given resolution?