Forum Discussion

Baltic1's avatar
Baltic1
Just joined
16 hours ago

2nd bill frustrated.

Hi to all

This is my second bill since i joined Virgin Media, the 1st bill was wrong , it took over an hour to talk

to a bot to sort it out. I have just received my 2nd bill and its wrong again, they are charging me for Netflix when its already in my subscription. What is wrong with this company that they can not get a simply thing right or im i going to get blacklisted for there mistake because they are saying i still owe them last months Netflix. Do they not have humans working for them as its very frustrating to get any sense from a circuit board. HELP as i am loosing the will to live and i have only been with them a month.  Steve.

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    3 hours ago

    Hi Steve, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues with your bills and it's relating to Netflix charges. All packages with Netflix included are the Netflix Standard with Ads tier. If you're getting an additional charge per month, this would suggest you've upgraded to either Standard without Ads (which is an extra £6 per month) or Premium (which is an extra £13 per month). 

    If you don't want to pay any extra, you'll need to downgrade back to Standard with Ads via My VM.

    Let us know if you have any further questions. 

    Many thanks,