2nd bill frustrated.

Hi to all

This is my second bill since i joined Virgin Media, the 1st bill was wrong , it took over an hour to talk

to a bot to sort it out. I have just received my 2nd bill and its wrong again, they are charging me for Netflix when its already in my subscription. What is wrong with this company that they can not get a simply thing right or im i going to get blacklisted for there mistake because they are saying i still owe them last months Netflix. Do they not have humans working for them as its very frustrating to get any sense from a circuit board. HELP as i am loosing the will to live and i have only been with them a month.  Steve.