“Free Upgrade” to 360 has resulted in a new 24 month contract!

So finally after months of emails and notifications, I decided to take advantage of my “free upgrade” to 360, mostly because no matter how many new batteries I put in the old remote, it was always exceptionally temperamental and unresponsive. Some supposedly slicker UI and a presumably working remote, yeah I’ll take that. Said remote arrived on the 6th and I installed the app.

To my horror I received an email last night, 6 days later, stating that with my ‘change of service’, my new contract ran for 24 months, instead of expiring in April as it was scheduled to. At no point was this *clearly* stated anywhere prior, if even at all, nor does the email or attached contract specify any ‘cooling off period’. I did phone CS today and was bounced around multiple depts, only to be told I was going to be put through to someone who should be able to help me and after another 5 minutes of silence, the line cut out.

Anyone else had this and how was it resolved? I’ve been with VM since the early 00’s and Telewest (BlueYonder) days, so in all likelihood I envisaged I would still be with them in 24 months but crucially my current ‘deal’ ends in April and I have no intention of being locked into the ‘full rate’ for 18 months after that. Their upgrade shenanigans are incredibly disingenuous, they can have their remote back and ‘downgrade’ me.