Bluepete987
6 months agoTuning in
How does compensation result in new contract
After having 3 months of virtually no internet last year, I agreed with vm, they could reduce my monthly price. Since then, they put me in a new contract and raised the agreed price! Can someone tell me if this is a legal way of doing business. Can an ombudsman help?
Maybe. You will need to raise a formal written complaint first with a view to escalating to the Ombudsman. Link is below.