Forum Discussion

_willw's avatar
_willw
Joining in
27 days ago

£50 Just Eat voucher reward is pointless

About a month ago, I signed up for the 12 month student broadband package which comes with a £50 Just Eat voucher.
Yesterday I went to check my university emails and found an email had come through from 3rd October but because of university email security system, it had taken 7 days to be marked as safe as an external email.

When trying to claim my voucher, it says ‘this event is full’, and despite contact with virgin over the phone and web chat, nothing could be done because they told me the voucher is only valid for one day and had expired despite only reaching my email address 2 days ago.

Not sure why they offer an award if there’s a one expiry and there was nothing I could find which states a one day expiry. Make sure not to bother going with this deal if there is any sort of system which filters out external email addresses and virgin support were not helpful and kept telling me to go between phone contact and web chat.

 

57 Replies

  • Hi _willw,

    Thanks for posting, and welcome to our community 😊

    Sorry to learn there's been an issue with the voucher, so I can get a few more details from you, I've popped you over a private message. 

    Alex_Rm

    • AnnaT2's avatar
      AnnaT2
      Joining in

      Hello, I got my contract in September and still nothing has been received regarding a voucher 

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team

        Hi AnnaT2 

        Thanks for posting and welcome to the community. Sorry to hear of this. I'll send you a PM now to assist further.

    • florimonte99's avatar
      florimonte99
      Joining in

      Hi, 

      I have a similar problem. My voucher was e-mailed to me 3 days ago. I click on the link, fill in the information (I make sure that the e-mail is the same as my account), and then I get this error:

      "Sorry it’s not yet time to claim your gift card - it can take up to 35 days after your Virgin Media broadband is installed for your gift card to be ready. Please come back in a few days and ensure you enter the same .ac.uk student email address that’s registered on your Virgin Media broadband account. [Err 333]"

      Not sure why an e-mail would be sent out stating "redeem your voucher" and it is not ready to be redeemed. Doesn't make much sense. 

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team

        Hi florimonte99 

        Thanks for posting and welcome to the community. Apologies you're having an issue with this.

        I'll send you a PM over now to assist further.

    • ameliaflaherty's avatar
      ameliaflaherty
      Joining in

      Hi I have had the same issues, when i first got the email come through it kept coming up as an error when i tried to claim it, so i tried it a couple times again over the last few weeks and today after it finally recognised my account details it has come up with the same message, ‘this event is full’ with no further elaboration 

      i was wondering if it would be possible to have a message back to receive some help on getting it sorted 😁

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team

        Hi ameliaflaherty 

        Thanks for posting and welcome to the community. Sorry to hear of this and I'll send you a PM now to help further.

        Best wishes.

  • I purchased a broadband contract which involves a £50 just eat voucher and I've never recieved it and can't find where to redeem it. help.

    • joseph2004's avatar
      joseph2004
      Just joined

      I also have not received an email about the uber eats voucher. I signed up on the virgin media website and picked a student deal that very clearly stated that I would receive and uber eats voucher.

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team

        Hi Joseph2004,

        Thank you for your post and welcome to the community. 

        We're sorry to hear you haven't had that voucher. 

        Have you checked your spam inbox?

        ^Martin

    • Lukess11's avatar
      Lukess11
      Joining in

      I have not received mine either and no one is responding, any advice? 

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team

        Morning Lukess11 

        Thanks for posting and welcome to the community. I'll send you a PM now to help.

    • newapollo's avatar
      newapollo
      Very Insightful Person

      Have you checked the spam/junk box of your ac.uk  student email address?

      Info below from https://www.virginmedia.com/broadband/student

      Student Broadband FAQ's > How do I claim my Just Eat Gift card? sub-section

      14-35 days post installation, eligible student broadband customers will be sent an email to their '.ac.uk' student email address with details on how to claim their gift card. Customers will need to submit their claim online and will then be sent the gift card.