It seems many people have been charged too for the same thing?! I returned a router, sadly wasn't given a receipt. However weeks later, I get messages from virgin telling me they are charging me £40 for the router that I haven't returned. I got through to online chat & someone said they would sort it & clear the charges but nothing happened. The charges are still there. Any advice welcome?
Wait for one of the forum team to get back to you, same thing happened to me, I was told at the drop off that I would receive an email receipt from Yodel and got nothing.
Hi lb506961
Welcome to our forums and thank you for your first post. Sorry to hear you have returned the router however the charge remains. We would be happy to look into this for you. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
