Forum Discussion

TreeGreen's avatar
TreeGreen
Joining in
10 months ago

Websafe not working

Hi,

I recently noticed that web safe is no longer working on my devices, despite it working in the past. I've looked on the forums, but cannot see a definitive fix for the issue. Also, does that mean that virus safe is not working either? Any suggestions appreciated. Thanks

  • Hi TreeGreen thanks for posting and welcome back to our community

    Sorry to hear that your Web Safe is not working for you.  When you sign into My Virgin Media, are both "Virus Safe" and "Child Safe" showing as active, but essentially not doing their job? Are you connected directly to our network and not a VPN? I would like to take a look on your behalf.  I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee

    • Lee_R's avatar
      Lee_R
      Forum Team

      Hi Nothappy1234 thanks for posting and welcome to our community.

      Also sorry to hear that your Web Safe is not working for you.  When you sign into My Virgin Media, are both "Virus Safe" and "Child Safe" showing as active, but essentially not doing their job? Are you connected directly to our network and not a VPN? As you've reached out on here, I would like to take a look on your behalf.  I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

      Regards

      Lee_R