Forum Discussion

mco's avatar
mco
Joining in
7 months ago

Websafe not working - again!

Has anyone else got issues with websafe? Mine is switched on, but isn't blocking anything, and dodgy websites can still be accessed.

There were problems a few months again which got resolved, but this has happened over the last few days.

Please help if you can Virgin!

Thanks
MCO

  • 用心棒's avatar
    用心棒
    Very Insightful Person

    By default Security Essentials blocks access to http://protonvpn.com, is that the case for you.

    What AS Name value is reported here https://1.1.1.1/help? If it is not Virgin Media then look to see if DNS:

    • is manually set on device
    • if using a third-party router, it DNS setting

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
    Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

    • 用心棒's avatar
      用心棒
      Very Insightful Person

      用心棒 wrote:

      By default Security Essentials blocks access to http://protonvpn.com, is that the case for you.

      What AS Name value is reported here https://1.1.1.1/help? If it is not Virgin Media then look to see if DNS:

      • is manually set on device
      • if using a third-party router, it DNS setting

      -- 
      I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
      Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks


      joannedonna, from the device on which the issue is occurring, what results do you see from following the above quoted instructions?

  • I have the same problem, only found out when I caught my kids on dodgy sites. Not happy at all with VM!

    • sunflower12's avatar
      sunflower12
      Tuning in

      Has this been resolved? My isn't working AGAIN! 😱😭

      • Ayisha_B's avatar
        Ayisha_B
        Forum Team

        Hi sunflower12 👋

        Welcome back to our Community Forums and thanks for posting. 

        I am sorry to hear you are experiencing some issues with WebSafe. 

        I'd love to assist further with this so will pop you a PM 📩 now and we can go from there.

        Hope to hear from you soon!