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gczapik's avatar
gczapik
Joining in
12 months ago

Web Safe is incorrectly blocking my website

Hi,

Very similar case to the one in this thread:
https://community.virginmedia.com/t5/Security-matters/Web-Safe-is-incorrectly-blocking-our-website/td-p/5320371

They are the only one ISP that we know of that is blocking us.

I've sent them an email asking to remove us from their block list along with the links to my security checks:

https://www.virustotal.com/gui/url/49bb3f3b235e0499f944055c80a03824c05e0a531501edda9754ddd4edd10c8e

https://www.virustotal.com/gui/url/11e7afccc81c633fe9f1ec36036e03bdb708a33de1b83e5dde68a849bc955d6e

https://www.virustotal.com/gui/url/e8ff9a78819702cf36425acf934c7cebc19f6871710b9c3c302ad0473910faf8?nocache=1

https://www.virustotal.com/gui/url/16c1461c2be858f78698569ee30c6bf2c06359d29fa93a37da2564d38349ddd1

They responed with the following info:

"Hi

We have investigated the Website on your behalf and found the following

The website is currently on our malware list and is blocked by our filters as hosting malicious software.

We have forwarded the site to our list suppliers for re-evaluation and will advise you of the outcome as soon as we have their response.

Regards

 

The Virgin Media team"

That was January 31st. I've reached out to them to check the status, but they haven't replied. Is there a more effective method of contacting them to ensure a response?

  • Hi gczapik,

    Thank you for your post. We're sorry to hear about the issue with that website being blocked. 

    To confirm, when did you last email them?

    ^Martin

    • gczapik's avatar
      gczapik
      Joining in

      January 30. I can't find my follow-up email, it seems I haven't sent it. Even though I thought I did. I've sent the follow-up now.