Forum Discussion

SandraDJ's avatar
SandraDJ
On our wavelength
4 months ago

Was this a scam call?

I had a call on the landline this morning.  The caller said that he was from Virgin Media.  He said that problems with the speed of the broadband were being worked on.  He then asked how many devices that I was using.  He then asked me to check the speed on one of my devices.  

I have never received a call from VM asking if I have any issues.  I ended the call because I didn't know where he was going with the call, and I suspected that it was leading to some kind of scam.

Does VM ever make calls like this?

  • goslow's avatar
    goslow
    Alessandro Volta
    4 months ago

    You correctly identified this was a scam call. The scammer prentends to be from VM and tells you VM has identified a problem with your broadband connection.

    The scammer then offers to fix the (imaginary) problem by remotely logging into your computer. Once the scammer has gained remote access to your device, the scam can take a variety of different paths with the aim of stealing money from you. Usually this involves gaining access to your online banking.

    VM does not make tech support calls in this way out of the blue and you should never allow anyone remote access to your devices.

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    4 months ago

    Hey SandraDJ, thank you for reaching out and I am sorry to hear this.

    We wouldn't do these type of calls sorry, so it does look like a scam.

    Do you have the phone number any chance?