Yes it was a scam, & is quite a common occurrence on landlines. If your phone number was originally obtained from Virgin & not ported in from another provider then it will show in the number identification tables that OFCOM publishes as a Virgin number. Scammers bulk call these numbers assuming that anyone using one is a Virgin customer. Hence the scam call relating to your Virgin WiFi. Virgin do not make outgoing tech calls like this, nor can they externally monitor use of your WiFi.
Is it worth reporting? Not really. Thousands of these calls are being made every day over the internet from scam call centres in India & several other countries. They can easily clone any UK number & make it look like a legitimate local call. Our ageing telephone infrastructure cannot detect these fake calls, hence there is no way providers can block them externally. The only way customers can block them is by using a personalised call filtering service.
So, roll on 2025 when the new VoIP telephone systems will bring in end-to-end authentication.
