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Serry2's avatar
Serry2
Tuning in
7 months ago

Virgin Media "Dumped" Me Without Warning – An Identity Theft Nightmare!

Have you ever received an email about a service cancellation you didn't request? I recently experienced this surreal situation with Virgin Media, and it turned into an identity theft nightmare. Here's my story – hopefully, it will serve as a warning to others.

"Sorry to Lose You!" – The Email That Changed Everything

It all started with an innocent email from Virgin Media titled "Sorry to Lose You!". At first, I thought it was a mistake, but upon checking my account, I discovered that my service was indeed scheduled for cancellation the next day. Panic!

The Customer Service Maze

I immediately contacted Virgin Media customer service the next day. After lengthy conversations and verifications, the shocking truth emerged – someone had impersonated me and canceled my service! How is this possible? I live alone, and no one knows my personal information.

A Security Breach?

What worries me the most is how this imposter was able to pass the security verification. Is Virgin Media's data not secure? Can anyone call and cancel services in someone else's name?

Consequences and the Fight for Restoration

I've filed a complaint and demanded compensation. Since I work from home, this situation has left me without work for several days. The contract restoration process has been slow and confusing, with each employee giving different information. I'm exhausted and considering legal action.

Has Anyone Experienced Something Similar?

I'd like to hear from others who may have encountered similar situations. Is Virgin Media responsible for this security breach? What are our rights in such cases?