Forum Discussion

Rj8's avatar
Rj8
Joining in
2 months ago

Unable to reset password via email

I have forgotten the password to my virgin media account, after trying to reset the password by email multiple times which did not work I then researched the issue to see if I could resolve it only to find many people having the same issue, tried calling but can't seem to get through to a human and after looking into the matter more I've realised the only way to resolve the issue is through this forum, then set up an account on this and received an email from virgin to verify the account with no issues, this is so frustrating I am thinking of leaving Virgin 

  • Steven_L's avatar
    Steven_L
    Forum Team
    2 months ago

    Hello Rj8,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account password reset.

    I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L