Forum Discussion

br2's avatar
br2
Tuning in
2 years ago

Spam call?

Hiya, 

I had a call on my mobile from 0800 052 5306, claiming to be from Virgin Media. As well my mobile number, they knew my name, they then hung up. I did a search on the web for this number and some sites suggest its a scam. The question to Virgin is, is a scam?

  • Hi br2

    Yes, that is a genuine number of ours.

    If you would prefer not to receive any calls from us, you can update your marketing preferences via your online My Virgin Media account.

    We apologise for any inconvenience that may have been caused. 

    • br2's avatar
      br2
      Tuning in

      Hiya Vikki,

      Thanks for the reply, it has put my mind at ease. It might have been better if the caller had more clearly identified themselves. It also rises the question of how the caller can be identified as genuine or otherwise particularly as the number was unrecognized.

      Regards,

      br2

       

       

      • Lee_R's avatar
        Lee_R
        Forum Team

        Thanks for your response br2 

        We'll certainly pass on your feedback to the relevant teams.  If you wish us to look into updating your contact/marketing preferences, we can certainly do that for you. Or if as my colleague advised you wish to do it personally, you can do so it can be done in your online account.

        Regards

        Lee_R

    • MarcusAurelius's avatar
      MarcusAurelius
      Just joined

      I just got off the phone to Virgin Media Customer support who verified that 08000525306 is NOT a Virgin Media number as there was no log of it in my customer service history from when it called me this afternoon and the caller absolutely did not follow official VM protocol. This gives me great doubts about Virgin's security measures, including what is being posted in this community forum.

      • David_Bn's avatar
        David_Bn
        Forum Team

        Thanks for reaching out to our Community Forums MarcusAurelius, and a very warm welcome to you!

        Sorry to hear of the issues experienced with the phone number advised.

        We can confirm that this is indeed a phone number that belongs to Virgin Media.

        However, we are aware of scammers spoofing our phone numbers and cold calling our customers and customers of rival companies.

        Do feel free to take a look at our handy literature to assist you further - https://virg.in/fraudcalls

        Thanks,

        David_Bn