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evemc's avatar
evemc
Tuning in
11 months ago

Sorry the changes you made were not saved when updating websafe settings

I'm also having this issue, please can someone help? 

5 Replies

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    11 months ago

    Hi evemc, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with updating your websafe settings. Can you please advise if this is happening across all devices? Can you also advise if you're accessing this through the VM app or the VM website? 

    What settings are you looking to change? 

    Pop back and let us know so we can help further. 

    Thanks, 

    • evemc's avatar
      evemc
      Tuning in
      11 months ago

      Across all devices, I've tried to change the settings through both the website and the app, get the same error on both. 

      Looking to change the time the websafe settings are switched off. 

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        11 months ago

        Thanks for coming back to us evemc.

        Can you please confirm if you've attempted to log into the hub via the settings portal?

        This will be with the http://192.168.0.1 and 8 digit passcode on the base of the hub.

        Thanks,

        David_Bn