Forum Discussion

ye_0lde_punlz's avatar
ye_0lde_punlz
Just joined
7 days ago

reclassification request

Hello,

It was recently brought to our attention that some of our customers experience issues when accessing several of our servers due to the URLs being listed in Virgin Media AV.
URLs in question
res-cp1-uk.yyz2.websiteservername.com
res-cp2-uk.yyz2.websiteservername.com
sh-cp1-uk.yyz2.servername.online
sh-cp2-uk.yyz2.servername.online
sh-cp3-uk.yyz2.servername.online
sh-cp4-uk.yyz2.servername.online
I have audited the servers and, indeed found some issues on one of those.  Currently there is no abuse found on any of the machines.
Could this be re-classified, please, so the customers are able to access cpanels?

2 Replies

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  • goslow's avatar
    goslow
    Alessandro Volta
    7 days ago

    You can try emailing

    websafefeedback@virginmedia.co.uk

    or use the Netreport form

    https://netreport.virginmedia.com/netreport/

    Results from Virus Total usually is a good indication as to whether VM is likely to block you or not