Forum Discussion

Mightyroyals's avatar
Mightyroyals
Tuning in
2 days ago

Parental controls not working

Good day,

I have an issue with parental controls not working, I have tried pretty much everything I can think of as in the following 

Toggled the settings off and on again 

Reboot all devices and router

Reset the router through the pin hole

Checked DNS

Spoke to customer support on chat who just say the settings are on and we have refreshed the settings wait 24 hours but nothing changes and I get the same outcome of not working.

The outcome of it not working is the same if I do it via the app or the website.

This is pretty frustrating as I have always had the settings set to on but all of a sudden they don't work?

Does anyone know a fix to this as customer support seems to only have one idea and that's the " we have refreshed your setting just wait 24 hours "

TIA

parental controls
security
web safe
WebSafe

15 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    11 hours ago

    For VM Parental Controls to work on home broadband ...

    1) the VM Hub needs to be in Router mode.

    2) the VM Hub DHCP server needs to be operating.

    3) the Wi-Fi device must use the default VM DNS allocated by the VM Hub

    The IPs of the VM DNS are : 194.168.4.100 & 194.168.8.100

    Note if the device is a mobile phone, the VM Parental Controls are configured separately for access via the home broadband and via the mobile data networks. 

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 days ago

    You can see where the problem comes from “we want parental control” done “we want privacy” done “ parental control not working” well what did you expect?

    You want Both computer say no

     

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 days ago

    To get you over the hurdle whilst VM fix the issue, you can manually set the DNS on the device(s) to use Cloudflare Adult and Malware filters.  Set the DNS to 1.1.1.3 and 1.0.0.3 manually.  This will bypass the VM DNS servers until the issue is fixed. 

    • Mightyroyals's avatar
      Mightyroyals
      Tuning in
      11 hours ago

      I seem to have it work on my mobile phone by using family.cloudflare-dns.com I presume that would be correct I'm not the best at this apologies in advance 

      • legacy1's avatar
        legacy1
        Alessandro Volta
        11 hours ago

        yup you done it any problems don't call us

  • Client62's avatar
    Client62
    Alessandro Volta
    2 days ago

    Imagine how helpful Google AI would be if your infant posed the question : 

    How do I bypass Virgin Media Parental Controls ?

    • Mightyroyals's avatar
      Mightyroyals
      Tuning in
      2 days ago

      You presume I have children.

      If someone gave an infant a device they would be a tad dumb.

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        14 hours ago

        Hi Mightyroyals 

        Thanks for posting and welcome back to the community. Sorry to hear of any issue with Parental Controls not working.

        When you say that it's worked upto a certain time, has anything changed in this time? Maybe some security software with an in-built VPN been installed, or an actual VPN to bypass it?

        Best wishes.