Forum Discussion

PJB69's avatar
PJB69
Joining in
9 months ago

On line security not allowing Parental Controls to be switch

I have tried many times over many days in different browsers and devices to switch on parental controls in the online security section. Everytime that I try this, is says "Sorry the changes you made were not saved"

  • Hi there PJB69 

    Thank you so much for your post and welcome to the community forums, it's great to have you here.

    I am so sorry that you have faced this issue with the parental controls and thank you so much to Cardiffman282 for their advise and link to the thread. Can I ask if you have been able to try any of the work arounds at all? 

    We'd be happy to take a look on our side if you are still needing to change the settings?

    • PJB69's avatar
      PJB69
      Joining in

      I have tried the suggestions, and your system will still not allow me to switch on parental controls

      • David_Bn's avatar
        David_Bn
        Forum Team

        Thanks for confirming PJB69 and sorry to hear that this has not been successful.

        Check out the envelope in the top right hand corner for a private message from me, where I'll aim to have this resolved for you

        Thanks,

        David_Bn