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Online Security not saving - Sorry the changes you made were not saved

matspring
Joining in

I'm unblocking games to allow my son to game. When I hit save I get the message "Sorry the changes you made were not saved". Yesterday the website was down "telling me to try again later".

Any help appreciated, my son is going mad!

23 REPLIES 23

Carley_S
Forum Team
Forum Team

Hi @matspring 

Welcome to the community forums 

Sorry to hear you're having issues customising your online security. 

Just to confirm, are you making these changes to your Virgin Media websafe via the online account, or through a browser or 3rd party security software? 

Here to help 🙂
Virgin Media Forums Agent
Carley

matspring
Joining in

Chrome browser. I've tried on my phone and laptop,  same problem 

Kelly851
Joining in

Exactly the same problem at my house can’t turn the gaming block off. Tried lots of different ways. 

Thank you for confirming @matspring 

We have limited support for with third party issues but we and the community can help best we can. 

If you're looking to change your chrome browser security and a webpage as a trusted site, please load the webpage you'd like to access and on the warning or lock icon in the url box, click on this and you can change the site to trusted. 

Please let me know if this has not been successful and we can try another way. 

Here to help 🙂
Virgin Media Forums Agent
Carley

I don't understand your reply. For clarity see the screenshot. I've been a virgin customer for 6 months or so and have never experienced this problem before. I block/unblock games daily 

Screenshot_20230719_155706_Chrome.jpg

You answered that you were changing the security settings on Chrome browser @matspring 

The screenshot you have provided is through our Virgin Media websafe. 

Are you looking to turn off your security settings in websafe or add a URL to the allow list? 

Here to help 🙂
Virgin Media Forums Agent
Carley

I'm looking to make changes to security settings in websafe

jhs8peb
Joining in

Hi,

I am having the same issue. I'm using an Edge browser on a windows 11 device. I am trying to change one of the security settings to allow us to use MS teams. Each time I make the change and click 'save', I get a message that it is not possible to make the change:

 

jhs8peb_0-1689781195633.png

 

Okay thanks for confirming @matspring 

I have raised this with the team and they have advised that this is a known issue at the time and it's being investigated by the dedicated team. 

My apologies for any inconvenience caused by this issue. 

Can you confirm, the changes you're looking to make, are you looking to switch off websafe entirely or just looking to add the games website to your allow/trusted site list? 

Here to help 🙂
Virgin Media Forums Agent
Carley