Unsolicited and no letter from Virgin re change as yet so is this genuine?
"Hi, it's Virgin Media. On 9th August 2023, your home phone service will be switched to our fibre network. We'll send you an adapter(s) as you need to connect your home phone to the Virgin Media Hub so you can continue using it. Reply with ACCEPT to be switched over or with CALLBACK if you need help."
Forum TeamHi Darrenski
Thanks for posting and welcome to the community. Sorry for the confusion but yes that is a genuine message from us.
Changing to the phone service via cable is a government objective and this has to be completed by 2025, we are choosing to take the change over now to ensure all of our customers have been migrated prior to the current telephone exchange being closed down in 2025. The links below will explain more;
https://www.virginmedia.com/help/landline/switchover and https://www.futureofvoice.co.uk/
Moving forward, is your landline near your router so can be connected, or do you need a re-location/modification of wiring, both of which we can send a technician out for.
Please keep us posted and also if you need further help with anything else 🙂
Best wishes.
In a world of scams and phishing, why would any competent business do this?
At least with an email we can check senders details.
Realised I have answered my own question..... competent....
Hi, I have just received a text from this number stating:
Hi there. Have you been happy with your broadband's reliability, coverage, and speed over the last 7 days? Please reply with either YES or NO.
No reference to Virginmedia. Is this genuine or a scam?
Thanks, John
Also received this. Personal policy for me is to ignore numbers I don't recognise. Saw this text and it honestly comes across that another competitor is trying to market to me, or someone's trying to gather information.
It's good that I can see the number it's sent from (because it's not difficult to send an SMS under a fake name using certain providers), but it's not good that VM official outbound numbers don't appear to be listed anywhere.
I've just received a text from this number, asking about broadband performance. If anyone at VM thinks that a recipient with half a brain is going to respond to an unsolicited text from an anonymous sender, without any form of authentication, they need to go back to school...
Hi Travis_M
Ah, I've already deleted it, so this is from memory:
"Has your broadband performance been ok in the last week, reply Yes or No"
Sorry I can't give you the exact wording.
HTH
Just had same txt.
Just got the same text message.
Googled the number led me here.
Also thought it was a competitor touting for business. (or some other scam)
I got a similar text from +447828563699 - the same number as other people here.
"Hi, it's Virgin Media. We'll be coming to fit your faceplate on <date here> at <my address>. Someone aged 18 or over must be in when we visit. Reply KEEP to confirm or CHANGE to reschedule."
I replied KEEP and was replied to with
"Thanks for confirming. To view your order details, download our app at virginmedia.com/installapp" (which appears to be a legit VM link)
However, there was no followup and no installation on the date provided in the text (nobody even called!). Also, the installation wasn't in any of the order details or logged anywhere when I followed up with customer service. Honestly pretty sus - my advice to anybody looking at this is to follow up with VM support online instead, and not to reply to the text.
Getting a text from VIrgin Media using a Three Mobile code number (07828) will make lots of people suspicious.
