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Jayp's avatar
Jayp
Just joined
2 years ago

Child safe has stopped working, how to resolve?

Any idea how to get child safe to work. System says it's all turned on but adult content still is available. I have  11 and 12 years in the house. Regards

1 Reply

  • 用心棒's avatar
    用心棒
    Very Insightful Person

    From the device on which Child Safe appears not to be working can you confirm it is using Virgin Media's DNS; this is required for Child Safe to work. To do this confirm the AS Name value shown here https://1.1.1.1/help is Virgin Media?

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