Forum Discussion

Bailey2424's avatar
Bailey2424
Joining in
2 years ago

Cancel old email address

I have an old ntlworld.com email address associated with an old virgin account that has been closed down. Please can you disable this account completely as I do not use it anymore and it has been part of a security breach on three websites and has been used for phishing. I do not want to give out this email address on an open forum. Please can somebody contact me for more details.

3 Replies

  • Hi Bailey2424 👋🏼.

    Thank you for posting and welcoming you onto our community forum ☺.

    Sorry to see you are having issues with your NTL email address  ☹.

    Let me take a closer look and see what I can do regarding removing your email.

    So I can further investigate 🧐, I will have to private message you. 

    Please watch out for the envelope ✉. 

    • Terry801's avatar
      Terry801
      Joining in

      I have the same problem with old NTLWORLD email address. Am no longer a VM customer since 2021 andI want the email address  cancelled as it has been hacked and I am getting offensive emails.Have been in contact with VM at least 3 time but no one has deactivated it. 

      • Alex_RM's avatar
        Alex_RM
        Icon for Forum Team rankForum Team

        Hi Terry801,

        Thanks for posting and welcome to our community 😊

        Sorry to hear you've not been able to get the email address de-activated.

        I've popped you over a private message so I can help.

        Alex_Rm