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csmitherman's avatar
csmitherman
Joining in
8 months ago

Can’t enable parental controls

Hi, when I go to the online security section of my account settings in the my virgin media site I can’t enable parental controls (or virus protection) - see screenshot. I’ve tried different browsers ...
csmitherman's avatar
csmitherman
Joining in
8 months ago
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Hi Gareth,

I tried through the app and same problem. The router is in router mode not modem mode. 

I could try it with a new router if you want to send me one as this one is a very old hub 3. 

Is there a way to log in to the router remotely and try to change it?

Regards,

Craig

Ayisha_B's avatar
Ayisha_B
Forum Team
8 months ago
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I'm going to pop you a PM 📩 now to assist you further csmitherman 

Speak soon!

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controls","id":"message:5542610","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:581271"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Internet_Security"},"conversation":{"__ref":"Conversation:conversation:5542610"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5542610"},"body@stripHtml({\"truncateLength\":200})":" Hi, when I go to the online security section of my account settings in the my virgin media site I can’t enable parental controls (or virus protection) - see screenshot. I’ve tried different browsers ...","body@stringLength":"924","rawBody":"

Hi, when I go to the online security section of my account settings in the my virgin media site I can’t enable parental controls (or virus protection) - see screenshot. I’ve tried different browsers and devices each with the same outcome. Each time I try to turn it on it says changes not saved. My account has always been like this for years but I’ve not needed the settings until now. With 3 kids in the house Please help fix this or I’ll have to change provider. Thanks

 

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I'm going to pop you a PM 📩 now to assist you further csmitherman 

\n

Speak soon!

","body@stringLength":"465","rawBody":"

I'm going to pop you a PM 📩 now to assist you further  

\n

Speak soon!

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Hi Gareth,

I tried through the app and same problem. The router is in router mode not modem mode. 

I could try it with a new router if you want to send me one as this one is a very old hub 3. 

Is there a way to log in to the router remotely and try to change it?

Regards,

Craig

","body@stringLength":"324","rawBody":"

Hi Gareth,

I tried through the app and same problem. The router is in router mode not modem mode. 

I could try it with a new router if you want to send me one as this one is a very old hub 3. 

Is there a way to log in to the router remotely and try to change it?

Regards,

Craig

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