Forum Discussion

Damien4's avatar
Damien4
Just joined
4 days ago

Can’t Access Virgin Media Settings

Hi, I can’t access the settings in my account area. This issue has been going on for around 2 months now. When I hit the settings tab it just spins around the virgin media logo. 

Help please. 

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    3 days ago

    Hi Damien4, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues accessing the settings of your My VM account. There was an issue raised for this however this was resolved on 12th May with no further reports of any issues. Can you try clearing the cache and cookies on your browser to see if this helps?

    It's also worth checking if you can access the settings via the My VM app too. 

    Keep us posted on how you get on. 

    Many thanks,