Forum Discussion

SevenEight2019's avatar
3 months ago

Call from mobile number

Hi

I received a telephone call from [MOD EDIT: Potential spoofed number] and it has Virgin for a new broadband connection.

I gave then my personal details but now worried this could have been a scam.

Can some from Virgin confirm?

  • Hi SevenEight2019 

    Welcome back to the community forums. 
    Sorry to hear of your concern about a call you received. 

    It's difficult to determine if a call is legitimate with just the number as spammers can spoof numbers that changes the number visible so the number appears genuine. 

    Were you expecting a call from us at all? 

    If you suspect calls to be a scam always hang up and dial the known customer service number yourself to be on the safe side. You can find more on how to protect yourself from spam calls here