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VC10's avatar
VC10
Dialled in
2 years ago

Bill Final Notice

I have just had a shock, I received a mail "Your Virgin Media bill is ready" and the message preview showed my bill was for £177.19 which resulted in a very large intake of breath, my bill is normally nowhere near that much.

Anyway, panic over when I opened the mail. It had come through on my alternative mail address and was from removed and was addressed to   [MOD EDIT: Email link removed]

It also talks about collecting 77.19 in June 2020. I didn't click on the link.

It is not my Account number or Area reference either.

 [MOD EDIT: Email removed]

3 Replies

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  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Hi VC10,

    Thanks for your post and welcome back to the community.

    Many apologies for any issues faced, as it is a public forum we'd advise to refrain from posting any sensitive details, to clarify are you stating that you were receiving another accounts billing detail?

    Let us know,

    • VC10's avatar
      VC10
      Dialled in
      2 years ago

      Hi Kain,

      No, I wasn't stating I was receiving someone else's bill. I was reporting a phishing scam. If whoever deleted the image actually looked at the image and the email addresses I quoted before deleting would have been obvious that they were not genuine VM addresses.

      If I was reporting that I was getting someone else's bill 1) I wouldn't report it under the forum 'Security Matters' & 2) I would post at all, I would contact accounts by phone.

      Paul

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        2 years ago

        We understand and apologies for the confusion caused, if you receive emails of this nature you can report them to out team here.

         

        Rob