Internal Server error

Have you tried different browser's, if you are using chrome you could try using a chrome incognito window to see if that works.

Also try Firefox and maybe Edge.

You could also try deleting the cache for that browser if using a different browser works.

Hi Gary,

I have no issues with the Community Forum pages which is on a completely different url to the main VM website.  There were a few issues with the community forums around tea time but all cleared up now

I've managed to resolve my problem accessing VM pages when using the Chrome browser, however it hasn't worked with Edge, Firefox or Brave browsers. ( It might be due corrupt browser or system files)

I remembered that I uninstalled Ccleaner around the time I lost access to the VM pages.  Although I hadn't used it for a long time, when I did use it, it used to clear my browser(s) cache and also registry entries. 

I thought it might have corrupted some of my registry so i ran SFC /scannow using the windows  terminal in admin mode.  This found corrupt system files and repaired them.

Thanks guys, I'll give all these suggestions a try.

Gart

I can access from Firefox and MS Edge on my 64-bit Windows 10 PC. I do run these at intervals:

chkdsk /f
SFC /scannow

Checked system registry, no errors.

Cleaned all cache on all browsers, tried incognito mode on all and I still can't access virginmedia.com or the virgin media community sites. I've also just noticed that when I connect my mobile to my WiFi I also can't access the sites from my phone, so seems there may be an issue with my Internet?? I can access all other websites.

When i check the console (f12) when on virginmedia.com I get 3 errors.

2 x Cross-Origin Request blocked: The same Origin Policy disallows reading the remote resource at https://ct.virginmediao2.co.uk/graphql 

And also an ERROR ApolloError: Http failure response for https://ct.virginmediao2.co.uk/graphql: 0 unknow error

No idea what any of that means, if anything but other websites don't give these errors.

These errors are showing on Firefox.

On Chrome I'm seeing ERR_CONNECTION_RESET within the network console 

I also have this issue since the new forum went live.  I have tried Firefox and Chrome, cleared caches on both and still the issue persists.  My workaround is to use Chrome and then use a VPN with a London endpoint, I can then connect without issues as you can see by this post.

In my console in Firefox I see an error: X-Cache: Error from cloudfront.

Maybe Cloudfront doesn't like my VM IP?