My wife's ntlworld.com email has been deactivated without any notification, we have been trying to get it reactivated, I spoken to several people on the phone but no one has helped to reactivate so far.
She is missing very urgent emails from her GP and hospital,
How do we get this reactivated ASAP?
Thanks
Are you certain it's been deactivated and not just a login problem? What message does she get?
If the email is linked to a current Virginmedia broadband account, staff here may be able to help. Otherwise it may be permanently lost.
Mailboxes should not be purged unless the user is not longer a paying user of VM broadband services. It is in the T&C's mailboxes are purged after 90 days of leaving.
If this was a "secondary" mailbox to your account, have you setup a 3rd party email to access this in line with VM's new security policies? If using an email client an additional new 4 word generated password will be required to configure the client.
