Forum Discussion

tellu's avatar
tellu
Joining in
7 months ago

Cannot login to O2 Priority with VM

Hi. I am a Virgin Media customer (but not O2). If I try to login to O2 Priority, using the "login with VM" option, either with the app or a browser, I get the message:

This account's under another name

You can only join Priority if you're a Virgin Media account holder, sorry.

It then has a button to log out of VM. I've tried uninstalling, clearing cache, resetting site history etc. Presumably it has successfully accessed my VM account but won't then allow me to continue.

Any ideas? 😭

  • Graham_A's avatar
    Graham_A
    Very Insightful Person

    Are you sure that you are trying to sign in with the primary My Virgin Media account details i.e. the one that lets you see billing details etc.  I don't think that secondary accounts have access to Priority.