Forum Discussion

FortyTwo's avatar
FortyTwo
Tuning in
11 months ago

Re: Have to resubscribe to TNT Sports. What?

I got the below email today - what does it mean?  I pay for Sky Sports - we don't watch any sport other than my wife watches golf.  I am happy to lose all sport other than golf, in an ideal world I would like NOT to pay for soccer etc., and just pay for golf.  All that said, if I am paying £20 a month and that is not going to reduce - why would lose channels?

Hello
We wanted to let you know that we’re making a change to the way we provide TNT Sports channels in order to continue to provide the best value entertainment packages for our customers. We’ve noticed that you haven’t viewed these channels in the last 6 months, and therefore we’re removing automatic access to them from 30th June 2024. Don’t worry, nothing else is changing. If you wish to re-activate TNT Sports, you can click here for more information.
Thanks
The Virgin Media team

13 Replies

Sort By
  • donhay's avatar
    donhay
    On our wavelength
    11 months ago

    @goslow that link takes you to the start of this very thread??

    • goslow's avatar
      goslow
      Alessandro Volta
      11 months ago
      donhay wrote:

      @goslow that link takes you to the start of this very thread??

      My post started life in the 'Community Natter' forum on a topic by FortyTwo (now listed above) and the moderators have merged it into this one which is why it refers back to itself!

  • japitts's avatar
    japitts
    Very Insightful Person
    11 months ago
    FortyTwo wrote:

    I got the below email today - what does it mean?  I pay for Sky Sports

    This thread is discussing TNT Sports. Sky Sports are a different broadcaster.

    • dmason197's avatar
      dmason197
      Fibre optic
      11 months ago

      So why haven't I heard anything regarding the renewal form I submitted over 48 hours ago?

      Is there a community moderator which could look into my account further please?

      • dmason197's avatar
        dmason197
        Fibre optic
        11 months ago

        Complaint reference: C-290624105

         

        Hello Dean Mason,  

        We’ve got your complaint about the issues you’ve been experiencing recently.

         

        Thanks so much for taking the time to get in touch.

         

        We’ll look into it and get back to you with what we find and hopefully agree on a resolution with you. We’ll try to do this as quickly as we can, but please give us up to 28 days to look into things properly.

         

        We’re really sorry that we haven’t lived up to what you expect from us and we’ll do everything we can to put things right.

         

        What happens next?

         

        Your case will be assigned to a member of our team and they’ll take care of it from beginning to end.

         

        They’ll look into your complaint and the issues you’ve raised. They might also give you a quick ring or text first to find out more information before they get started – so please keep an eye on your phone to not miss it.

         

        If they can’t reach you, they’ll write to you with an offer of a resolution and you’ll have 28 days to respond and chat through things before they close your complaint.

         

        If you’re not completely on board with the resolution they offer, you’ll have the choice to escalate it to a manager by following our Customer Resolution Code of Practice. Just let us know and we can show you how it works. See more on this here.

         

        You can also keep tabs on the progress of your complaint online through your My Virgin Media account here.

         

        We’ll be in touch soon.

         

        Kind regards,

        The Virgin Media team