Re: Where is my router? No way to track. No way to contact.

Hello,

I am experiencing the same issue as this person was in March of 23'.

I have the same confirmation email "Thanks for choosing Virgin Media, here’s a summary of your order. Your QuickStart self-install pack is on its way and your services will be up and running soon", but it's been 7 days past the expected date or arrival. I have no way of contact Virgin Media directly by phone or internet, and no way to check if the router is in route or hasn't been sent.

I work from home and study, and I've had to already spend 40 pounds on internet vouchers/top-ups on my phone. 

I would really appreciate a response because this entire process feels absurd. I mean, not a single way to contact anyone directly? Should I continue burning money indefinitely as I wait for a service that hasn't arrived and I have no way to check on it?


Regards,


Noz