Need help ordering WiFi pods
Hello, Similar to a lot of other people on this community page, I have found it impossible to order a WiFi pod using the process suggested by Virgin. I am a Virgin media customer and o2 customer so have the VOLT benefits which includes WiFi max free of charge and should include WiFi pods to help with the lack of WiFi signal in my flat. I’ve tried using your help line multiple times and keep getting told to use the Connect App to order the WiFi pods but every time I run the speed test and get the same result of 15 Mbps it takes me to a website to LEARN about WiFi pods.. but no ability to actually order them. Please can someone from Virgin media get in touch with me and help! ThanksWifi pod has disconnected and won't reconnect
Hello, I've had the white wifi pod for 2 months now and it's been working great, up until a few days ago. The light is now constantly flashing white. I've tried resetting the hub 3 , both on the connect app and by pushing the reset button on back of hub. Have turned hub off at the wall and also tried the wifi pod in 2 other sockets, but still getting the white light. I removed the wifi pod from the connect app thinking I could just reinstall it... but the app just says "that's it, your wifi pod should be up and running now" when I try Not sure if this is normal or worth mentioning - but around the time the pod stopped working, I noticed a high pitched frequency noise coming from the fibre box thats inside the house, on the wall. Any ideas? 😀 thank you