Forum Discussion

Williamdunn500's avatar
Williamdunn500
Just joined
4 days ago

Need help ordering WiFi pods

Hello, 

Similar to a lot of other people on this community page, I have found it impossible to order a WiFi pod using the process suggested by Virgin. I am a Virgin media customer and o2 customer so have the VOLT benefits which includes WiFi max free of charge and should include WiFi pods to help with the lack of WiFi signal in my flat. I’ve tried using your help line multiple times and keep getting told to use the Connect App to order the WiFi pods but every time I run the speed test and get the same result of 15 Mbps it takes me to a website to LEARN about WiFi pods.. but no ability to actually order them. Please can someone from Virgin media get in touch with me and help! 

 

Thanks 

wifipods wifi pods booster

3 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    4 days ago

    The ability to order pods from the app was removed long ago. Unfortunately they didn't tell the call staff. If you hold on here a VM person should be able to help. 

  • legacy1's avatar
    legacy1
    Alessandro Volta
    4 days ago

    Time and money well spent if you get your own router and access point which you might not need because 3rd party router if you get a good one will be way better then the hub and have it in modem mode

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 days ago

    Hello Williamdunn500,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to order a WiFi pod. 

    I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L