VPN stopped working
I've been using Virgin for over a year. My work VPN and my partner's VPN used to work, but both stopped working about 7 days ago. They are different VPN providers and we work for different companies. Mobile hotspots work fine for both of us. I have moved parental controls to be off, restarted router / laptop etc many times. My work IT team have invetsigated and exhausted all options. Other team members use virgin with same VPN and works fine. The support I've had from Virgin has been awful - they have said the internet works fine so it's nothing to do with them. With 2 spearate VPNs failing at the same time, it must be something to do with the setup or bigger issue. Effectively neither of us can now do our work from home, so I'm calling for help. I've read a few message boards but can't find a resolution. Can anyone help ? Thanks,Cannot access private DNS through VPN
We have a company VPN that we use to access databases and other resources. I can access these resources from my computer when I am connected via my mobile network (Vodafone) but when I connect through my home Virgin Media broadband connection I cannot access them. If I perform nslookup against the hostname it routes through a reasonable DNS gateway such as 8.8.8.8 but simply times out. When I am connected through Vodafone the nslookup is able to find the IP address right away (10.x.x.x) I can't determine if it is my VM router (Hub 3.0) causing the issue or if it's further up the line. Have tried resetting router etc.hub 3 and vpn home working
been working from home for a few years now but just a few days ago the vpn has stopped connecting... works if use phone as a hot spot and have also gone to a neighbours house who use sky and works OK.... Have seen a few work around on forums but as I have a hub 3 things like changing dns not option and going to modem mode not working ANES not giving me the option to turn off as saying not connected to virgin ( I am) or system errorr come back later..... Is there any way virgin can give a safe answer to this problem .. Obviously if no safe work around then may have to cancel account and use supply that I know works