V6 stopping recording
Good afternoon I had a V6 unit fitted five months ago, and it has never worked correctly since being installed. I can record programmes, and it will simply stop recording at random during the programme. However, it shows it is recording on the menu screen, and I only know it has not fully recorded once I try to view it. I was told for months I was the only customer to be experiencing this. But I am now told a customer in Stoke & Tamworth are experiencing this problem (I am in Manchester). After many replacement units and four engineers visiting my property, it is still unresolved. I am now being told it cannot be investigated further as only three customers have complained, and you need five for it to be escalated. So, my question is, does the above sound familiar to anyone else? If so, could you let me know so I can get to five customers and get Virgin to continue to look into this for me Many thanks in advance