Unauthorised installation of brown box
A brown box has been installed directly onto the front of my property today without my permission. I am not a Virgin customer, and I was not contacted about this. This installation is unauthorised and must be removed immediately, with any resulting damage repaired as soon as possibleUnauthorised pre-installation work was carried out by (Virgin Media) Avonline Networks
After contacting Virgin Numerous times and waiting numerous days for an engineer, they finally decided to come when we were not home. We left notes for the cable installer and with the Virgin Media team; these were to install our services in a specific location so it doesn’t conflict with our upcoming building works. Despite our specific instructions, they failed to tell their pre-install team, and they installed the external box right in the way of our pre-planned construction work. This is now causing us delays as it is right in the way our building works. When I contacted the pre-install team to inform them of the situation, I was told they could not do much about it. They would try to contact the subcontractors, and my best option would be to try to catch them when they next visit. Hopefully, someone at VM will be able to investigate this and look into it as an urgent matter.VM changed my Netflix to Netflix with Ads without permission
Hello. I recently agreed to a new contract which specifically stated it would be exactly the same package as my previous package but with a jump in price from ~£75 to £90.08. I have multiple emails of proof of the contract I agreed to. I thought all was done and dusted... On 22/10/24, I got an email from Virgin Media saying "Thanks for making those changes" when I had NOT made any changes, and it states I have changed from Netflix Standard to Netflix Standard with Ads - and that I had been sent a new contract. My account now says this is my contract and says that I have "agreed" to it which is NOT TRUE. I did not agree to this contract. I would like my previous contract re-instated, the one I agreed to, but I seem to be getting nowhere when contacting Virgin Media. I then tried to submit a complaint and I got a wishy-washy response and it says if I want to respond to the complaint I have to scan a QR code (which is not a useful method of following a link on a laptop) however, when following the QR code, it takes me to the old WhatsApp messaging service so I don't see how I can reply to the complaint? I'm really disappointed - should I put up more of a fuss? I've been with Virgin since broadband day 1 (NTL) and always recommend them to friends but I feel really let down. The VM announcement about Netflix with Ads is that it would only be given to new customers so I don't know why I have been downgraded and still paying the same amount...
