Due to a "technical issue" we unfortunately did not receive your email
Why does the support constantly claim that they didn't receive the email due to technical issue? Every single time. Fun fact: I have it in writing (from someone actually capable at support) that there was no technical issue and that all of my emails have arrived. He even quoted from the oldest one. Another fun fact: The usually panic when I tell them about the proof. Sometimes they hand out credit like candy, other times they simply quit the chat without a word. So, Virgin Media, why does your support lie? Yes, it's a lie (assuming that it's not incompetency). It's basically free evidence for arbitration.
Four days without connection need urgent help
Hi, I hope somebody can help me understand what is going on with my broadband connection. On Thursday morning I woke up to a flashing red hub4 so I called VM customer services who said the problem had been identified and would be fixed by the afternoon. It was then pushed back to midnight, then the next day. I called again and they reassured me it would be that afternoon again. Then it got pushed to the next day. And then the next. I am really worried as I just started a new job and it is remote so if I don’t have a connection then I might lose my job. On top of that it feels like the VM team haven’t a clue what’s actually going on. As much as it’s good I’m being offered compensation, it won’t help me if I lose my job. Please can somebody help? I am in the SL3 area and just need to hear from somebody who knows what the situation is! thanks Owen.167Views0likes6Comments
SuperHub 3.0 - Faulty Power Supply
Hello, I woke up this morning to discover that there was no power to my SuperHub 3.0 modem/router. After trying a few times to get it to switch on, I had no luck and so decided to change the fuse on the power adapter, however when I plugged it in to the plug socket, there was a spark at the plug end, so I quickly unplugged it again. I had a spare 12v power adapter with the correct barrel connector on it, so tried this and the modem/router powered up normally and is now connected. I have tried to contact customer support regarding getting a replacement power adapter, however they do not understand the issue and keep giving me the run-around about how my wifi signal might be bad and that I may need to move the router (???). The modem/router itself is working just fine with my own power adapter, I just need a replacement. I was hoping someone on here could understand the issue more, and possibly help me with getting a replacement. Thanks, DavidNew WiFi Hub Installed and Free View Ariel Cable Has Been Cut
Hello, This morning we had a Hub installed, as a first time customer I was expecting everything to be great, but as we went to sit down in evening with the family, we turned the tv on to realise there was a no signal error showing on the screen. My son took a look, and we noticed that the ariel cable had been cut and the hole which it went in, is now being used for a cable linked to the hub. Is there anything we can do, as i have spent atleast 40 minutes on the phone to a support team member and he was absolutely no help and did not suggest what i can do. I do not want to pay for a new cable & a cable installer either as we've just moved in and are limited on money. This is a joke!
