SuperHub 3.0 - Faulty Power Supply
Hello, I woke up this morning to discover that there was no power to my SuperHub 3.0 modem/router. After trying a few times to get it to switch on, I had no luck and so decided to change the fuse on the power adapter, however when I plugged it in to the plug socket, there was a spark at the plug end, so I quickly unplugged it again. I had a spare 12v power adapter with the correct barrel connector on it, so tried this and the modem/router powered up normally and is now connected. I have tried to contact customer support regarding getting a replacement power adapter, however they do not understand the issue and keep giving me the run-around about how my wifi signal might be bad and that I may need to move the router (???). The modem/router itself is working just fine with my own power adapter, I just need a replacement. I was hoping someone on here could understand the issue more, and possibly help me with getting a replacement. Thanks, David
New WiFi Hub Installed and Free View Ariel Cable Has Been Cut
Hello, This morning we had a Hub installed, as a first time customer I was expecting everything to be great, but as we went to sit down in evening with the family, we turned the tv on to realise there was a no signal error showing on the screen. My son took a look, and we noticed that the ariel cable had been cut and the hole which it went in, is now being used for a cable linked to the hub. Is there anything we can do, as i have spent atleast 40 minutes on the phone to a support team member and he was absolutely no help and did not suggest what i can do. I do not want to pay for a new cable & a cable installer either as we've just moved in and are limited on money. This is a joke!