Forum Discussion

drickerby's avatar
drickerby
On our wavelength
2 years ago

SuperHub 3.0 - Faulty Power Supply

Hello,

I woke up this morning to discover that there was no power to my SuperHub 3.0 modem/router. After trying a few times to get it to switch on, I had no luck and so decided to change the fuse on the power adapter, however when I plugged it in to the plug socket, there was a spark at the plug end, so I quickly unplugged it again.

I had a spare 12v power adapter with the correct barrel connector on it, so tried this and the modem/router powered up normally and is now connected. I have tried to contact customer support regarding getting a replacement power adapter, however they do not understand the issue and keep giving me the run-around about how my wifi signal might be bad and that I may need to move the router (???). The modem/router itself is working just fine with my own power adapter, I just need a replacement.

I was hoping someone on here could understand the issue more, and possibly help me with getting a replacement.

Thanks,
David

support

1 Reply

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)
    2 years ago

    Hi drickerby, thank you for your post. 

    We're sorry to hear about the problem you're having and the poor experience you've had when trying to get it rectified 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel