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drickerby's avatar
drickerby
On our wavelength
10 months ago

SuperHub 3.0 - Faulty Power Supply

Hello,

I woke up this morning to discover that there was no power to my SuperHub 3.0 modem/router. After trying a few times to get it to switch on, I had no luck and so decided to change the fuse on the power adapter, however when I plugged it in to the plug socket, there was a spark at the plug end, so I quickly unplugged it again.

I had a spare 12v power adapter with the correct barrel connector on it, so tried this and the modem/router powered up normally and is now connected. I have tried to contact customer support regarding getting a replacement power adapter, however they do not understand the issue and keep giving me the run-around about how my wifi signal might be bad and that I may need to move the router (???). The modem/router itself is working just fine with my own power adapter, I just need a replacement.

I was hoping someone on here could understand the issue more, and possibly help me with getting a replacement.

Thanks,
David

support

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    10 months ago

    Hi drickerby, thank you for your post. 

    We're sorry to hear about the problem you're having and the poor experience you've had when trying to get it rectified 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel