Blueyonder email account compromised
Today it seems scammers from Nigeria accessed my fathers blueyonder email account. I deduce this from the mail hedder containing: X-Originating-IP: 102.88.111.43 I am wondering if there has been any large scale hack of blueyonder data? or anyone knows of a substantial number of similar issues lately? I am a long way away so trying to give my dad support remotely, and have just completed a full system scan of his computer but cannot detect any virus/mallware/spyware active. I also cannot contact blueyonder on his behalf via email, which is annoying... Any information / support would be appriciatedWifi Dropping out consistently
Morning all, My virgin media hub keeps on loosing connection and packet loss frequently to the point where most of my family now turns off Internet to use mobile data as it is much more reliable. You could get a good couple of hours of Internet usage before hours upon hours of downtime and frequent disconnects making gaming and using streaming services impossible. We are using our hub 3.0 (I belive) in modem mode with a synology router and mesh for the WiFi to fix the issue we had using the hub 3.0 itself. When we experiance signal drops, the synology is still transmitting the WiFi however, the Internet is no longer available with the hub wepbage showing the below screenshot. Any help will be appreciated as this is making us think of switching service providers Case 1: https://www.thinkbroadband.com/broadband/monitoring/quality/share/5a4914da4a54b99202b856e6ec4d8b4908b23405-04-11-2024 Case 2 https://www.thinkbroadband.com/broadband/monitoring/quality/share/2eecf34b13d22a61f5b53b71e203a1c495e4a7c2-11-11-2024 Case 3 https://www.thinkbroadband.com/broadband/monitoring/quality/share/8c0dc4e509cfab335b72d5da8c57ca7a098e3bb4-12-11-2024 Case 4 https://www.thinkbroadband.com/broadband/monitoring/quality/share/e3e2be5a648e8e9cc0853b9fdb7b551c735a4ec3-13-11-2024 Live feed https://www.thinkbroadband.com/broadband/monitoring/quality/share/f62b01a474ad387b9c85db08a9477d74172c228fhow to get a complaint dealt with and connection fixed without the need to get ofccom involved
So i have been with virign on this package 15 months now and its due to end i the new year , i have had zero issues that whole time. then as of two days ago my internet has become unsuable, theres no chnages on my side or in my living situation. as a vulnerable customer with health issues and also a student i need my connection for my studies and personal health reasons. i have tried to get this resolved yesterday but the agent was so unhelpful did nothing to fix the issues and was more interested in trying to get me to upgrade my package and buy wifi boosters. im not happy and day 3 without a working internet which i am paying for and as i says has worked this whole time without issues. they always claim everything is working on their end and your just left with a broken service whilst they still gladdy take your money. So virgin media how do i get this sorted form somone high up in your team or is it a case of taking this up with offcom and just quitting virgin for good as you are failing to provide me a fit for purpose service. i will say you can't get anywhere with complaints via customer service agents as they just fobb you off and try and upsell you. Why would i pay more money when the service isn't even working. So your making the service fail to get me to pay more so you're breaking my contract we had in place. its very convenient this close to my contract coming to an end all of a sudden im getting issues. If someone from virgin can get in touch to get this resolved please i would appreciate this as i need my connection for study and it's day 3 here i need to get on with my work or i will fail to meet my deadlines for study. thank you and i look forward to a resolutionUpgrade & customer support what is the point?
My recent encounter with Virginmedia has left me deeply disappointed and frustrated. As a customer eagerly awaiting an upgrade to my internet service, I was met with incompetence, rudeness, and an utter lack of empathy from their customer service team. The saga began when I received a notification that my internet was due for an upgrade on April 30, 2024. Excited at the prospect of faster speeds and better connectivity, I eagerly awaited the promised enhancement. However, as the date approached, I realized that my internet had not been upgraded as promised. Concerned, I reached out to Virgin Media customer service for assistance. Little did I know that this would be the start of an incredibly frustrating and disheartening experience. Upon connecting with a representative, I was met with an unhelpful and dismissive attitude. Despite explaining my situation clearly, I was met with nothing but scripted responses and robotic repetitions. It became apparent that the individual on the other end of the line was simply reading from a script, devoid of any genuine concern for my issue. To make matters worse, when I inquired about the delay in the upgrade, I was informed that it would take a staggering 15 working days for the process to be completed. This was in direct contradiction to the initial notification I had received, causing further confusion and frustration. What truly astounded me, however, was the blatant rudeness displayed by the customer service representative. Instead of offering assistance or attempting to resolve the issue, they adopted a condescending tone and seemed more interested in getting me off the line than addressing my concerns. It's disheartening to see a company prioritize scripted responses over genuine customer care. As someone who relies heavily on internet connectivity for both work and personal use, this experience has not only inconvenienced me but also tarnished my perception of virgin media. In conclusion, my experience with Virginamedia customer service was nothing short of appalling. From their lack of transparency regarding the upgrade process to their rude and dismissive attitude, they have failed miserably in providing satisfactory support to their customers. I sincerely hope that they take steps to improve their customer service practices, as no one should have to endure such treatment.
SuperHub 3.0 - Faulty Power Supply
Hello, I woke up this morning to discover that there was no power to my SuperHub 3.0 modem/router. After trying a few times to get it to switch on, I had no luck and so decided to change the fuse on the power adapter, however when I plugged it in to the plug socket, there was a spark at the plug end, so I quickly unplugged it again. I had a spare 12v power adapter with the correct barrel connector on it, so tried this and the modem/router powered up normally and is now connected. I have tried to contact customer support regarding getting a replacement power adapter, however they do not understand the issue and keep giving me the run-around about how my wifi signal might be bad and that I may need to move the router (???). The modem/router itself is working just fine with my own power adapter, I just need a replacement. I was hoping someone on here could understand the issue more, and possibly help me with getting a replacement. Thanks, DavidNo internet since signing up to virgin - Abysmal customer service!
Hi, I am a new customer to Virgin and hoping someone from Virgin can assist as so far no one has a handle on my problems. Since receiving my ‘quick start’ router, there’s nothing QuickStart about it!! I’ve had no service and no one seems competent enough to get me up and running. Customer services are all based overseas and extremely poor/unhelpful. Also no one from complaints team UK is calling me back to give me any form of update. I’m at the end of my tether and going insane over this! I just want is someone at Virgin to take ownership of the issue and rectify/resolve it urgently! I am being as patient as I can but a customer really should have to keep calling through and speaking to customer services advisors and managers based overseas who clearly read off scripts! It’s day 7 of no internet now, what has been tried you might ask? 1) customer services resending the hit/signal 2) 4x different technicians have been sent to my home several times now and customer services just keep sending them out to do the same checks expecting them to fix the issue. They have swapped out the router/hub 5 times (all previous routers have been deleted off my account, one added each time, automatic and manual hits/activation attempted). All physical items and cabling has been checked multiple times by the techs (pit, signal, cabling, isolation point, router). The techs say it is 100% an account or activations issue. They say they can do no more for me and have escalated the case to their manager who has escalated it to the ‘Field Complaints Manager’ I’ve requested a manager that is dealing with the issue call me everyday now and I’ve not received one call from them! The technicians say they’re not allowed or able to give out their numbers… 3) My account has been reconstructed - routers deleted and then re-added one by one to no avail. 4) The original Hub3 I was sent just kept flashing blue or white I believe, hub4 just flashing blue or white too, same with the hub5 I have no idea what is going on at Virgin as no one competent from any team (customer service, 2nd line/technical, IT, Complaints/Cancellations, accounts, sales) seems to have a handle on the issue or calling me to discuss the problem! I am losing my mind having to chase everyday and getting nothing back! If by any chance anyone on here can help me on here I would be forever grateful. I’ve completely lost trust in Virgin and their customer service is absolutely awful, like talking to a brick wall! If by chance anyone from complaints or management sees this post my complaint reference is C-1406241327. Please do call me I can’t be without internet any longer!!!Rain Effecting Connection
Hi ive been with virgin media for around a year now, and since being with them, whenever it rains i lose my connection. I have a friend nearby on virgin media who is also having the same issue. Obviously water is getting into their equipment and effecting the network. He has complained to no avail, I have complained and just get taken around in circles. I got through the the indian call centre and despite telling them the real issue they want to run all the troubleshooting on the equipment on site, wasting my time but played ball. after all that they assure me that we have work going on in the area and it will be fixed within 24hrs. so they are telling me every time it rains they have work men in the area working on the line basically..... I pushed back telling them again this is not a work men in the area issue its been going on for a long time, but i then just get taken around in circles with the support agent, they are not interested in listening to logic, its like they cant deviate from the scripit. I demanded to speak to a manager who i have to wait for a call back for later today, not expecting any results from it. and on top of that, she asked me about renewing my contract at the end, are they mad?!?Free upgrade from H3 to H4. H4 didn't turn up as promised
I received an email from VM offering me a free upgrade of my H3 hub to H4. I duly applied and picked a delivery date of the 13th of May. My confirmation email said it would be delivered between 07:00 and 21:00 on the 13th. After staying in all day, nothing turned up. I did an online chat and the agent basically said they could find no record of the order as it was organised through the 'get it for free email'. Is there any way I can chase this? Do I need to re-apply? What steps can I/should I take? Many Thanks.