Joined the Social Tariff a few days ago for £20, but the app is telling me it's increasing to £28
Hi! I signed up for Virgin Media Social Tariff literally three days ago, I'm not even using it yet as the technician is coming tomorrow to replace a old NTL socket that isn't working. I was told, and in my contract, it says £20 a month, rolling, until December 2026 when it goes up to £28. I was told to ring then if I was still on it to get it back down. However in my app, it's saying it's increasing to £28 in December 2025!? Is this normal because it's a rolling contract and the app just assumes my contract is always about to end? So it'll just reset to £20 each month with a warning that my contract is running out? It's really confused me! Thanks for any clarification!Solved100Views0likes2CommentsFrustrated with low speeds :-(
Hello due to my circumstances I am on the Essentials package and have had nothing but trouble with it Signal keeps dropping and today they said there's an intermittent fault they are working on and I had no signal at all for a while I am a Grandmother who is raising her teenage Grandson with Autism on her own He NEEDS to be connected to the internet for his well being as even at 18 he watches Cbeebies and his favourite music video's as his mental age is around 6 and he has limited speech I need the internet too as everything is done online and I need it to work! I also do not drive so shopping online is essential My area seems to suffer a lot of internet issues and only an O2 mobile signal ( just about ) works in this area , NO other mobile provider signal and we are not even out in the sticks , but almost! I am thinking of UPGRADING to a Volt internet package if possible as I am on a basic £8 a month O2 mobile contract I tried ringing VM today but I was too late ( after 6pm ) but this LOW signal is getting me down now and big man get's distressed when we LOSE signal completely like today or it goes super slow etc!! :-( It took me 2 hours yesterday to do a simple Just Eat grocery shop for essentials as it was SO slow indeed! I have had so many promises from VM over the years , am told to reset router etc but nothing helps and I was wondering if I change the package to the VOLT M250 which is only £3.99 more than what I am paying would it actually make a difference in having good internet connection over poor connection and speeds please? It seems to be the actual connection which is poor and intermittent rather than the speed being the issue? Which worries me I tried the pods but they did absolutely nothing at all!! I do currently just have the 54Mbps package ( the highest Mbps on the Essentials social tariff ) and on the Volt package it is 264Mbps for their most inexpensive package I don't suppose we would get a new router with the switch? My concern is this one is around 3-4 years old Also my concern is if I get hooked into the Volt 24 month contract and the signal is still rubbish I am STUCK and cannot leave! :-( :-( I am SO unsure as what to do and any advice would help please??Solved136Views0likes4CommentsBilling issue and disconnection
I am being horrendously overcharged and every month I am being disconnected because I can’t afford to pay the full amount at that time. I am entitled to social tariff because I have been on Universal Credit for 6 years but when I previously enquired about this, I was told my usage was too high and the social tariff wouldn’t be sufficient. My bill used to be £35, increasing to about £50, then £86 and now £94. I live alone and don’t work. I use broadband for my Alexa dot and daily internet use and firestick less frequently. I never stream anything, I’m not into gaming, never use virgin tv and my landline phone is broken so haven’t used that in years. My package is a big bundle with M360 broadband which seems excessive. I can’t afford my payments which is evident by the fact I am literally disconnected every month until I can afford to pay the minimum amount to restart my services. i have severe mental health issues and when my services are disconnected, I sit here, living in complete silence and music is my lifeline, aswell as needing to use the internet for browsing and essential emails. I am disgusted how I have been treated and it is impossible to ever speak to anyone English, and when there is a payment issue, I am not even allowed to speak to a different department until the deficit is cleared with the payment team. I basically want to know what my usage is and speed etc is suitable to my needs. finally, I have never received a new contract for each new financial year, although my account says that I am in contract. Virgin media is literally ruining my life, which is already extremely difficult and I feel that Virgin have stolen money by not offering me the social tariff when I first requested it. It’s disgusting that Virgin are happy to keep charging me a fortune every month when they can see I am obviously struggling to pay, and they just continue to increase the monthly amount. Also, even when I have cleared the full amount owing on my bill, there continues to be a rolling deficit amount which doesn’t make sense when I have made a payment for the full balance owing. I also then have to pay for higher monthly payment on my phone to be able to at least access Internet. [mod - title edited for clarity]Solved320Views1like7Comments