Wall socket
Hello. I received my quick start kit and I don’t have the right wall socket. It has a community fibre socket on the wall. I have phoned the number the arrange an engineer, however when I call they have no clue what I’m talking about and just keep saying they will send me stuff. But they don’t understand I have the wrong type of connection. Also I ordered a tv broadband and phone package and I only received the box more broadband, nothing for tv? Can’t anyone point me in the right direction, as I am so close to just cancelling it all.Quick start kit delivered to wrong address
Recived an upgrade to the 1Gig service via volt. I was ment to receive a quick start kit today which I assume would be a new router. However, it seems the Quick start kit was delivered to a different address rather than my own according to the yodel tracking system. (Picture of delivery is completely different to my own address) Spoken to the Virgin team this evening and I got the impression they didn’t know what to do. Can someone please organise replacement equipment to be delivered by a more reputable courier?
