Renewal offer was not met, 264mb for 24 pounds but I am paying 55 pounds
Got offered 264mb for 24 pounds so that I wouldn’t leave virgin media, now they refuse to give it to me. Hello, we had to move houses in may 2024 and I decided it was a good chance to get a new contract with another provider as my contract with virgin media had finished. I decided to open a live chat and talk to them about ending my services. However, I got an offer which I couldn’t resist. I got told I would get 264mb for 24 pounds if I were to stay. I said yes and I got told that I had to contact once I had gotten to the new house. Once I arrived at the new address, I contacted them 5 times and each time they said they couldn’t match that offer, each time with different reasons such as they just can’t, it hasn’t been a month which means that I can’t get a discount, it hasn’t been 48 hours so I can’t get a discount… They even put me on a ghost 7 hour long waiting queue. One day I realised that I suddenly had much higher speeds than my previous M125 contract. So I contacted virgin media as they had given me the 264mb but it was for 54 pounds a month. Once I got someone to agree that I was given a deal and that 48 hours had passed, I got told that I would get the updated price within the next few days. Yesterday I just got an email saying that I had no contract with virgin media and that my current price was 54 per month. I have tried contacting but I literally got put in another blank queue which I was not going to keep waiting in like last time. What can I actually do. I have submitted a complain and I am waiting for their replies. Sadly I couldn’t submit any of the screenshots while filing the complaint.
Virgin's inflexibility with pricing for loyal customers
I've been with VM for around 20 years, and every contract renewal have a similar conversation about pricing for existing customers and why they continue to penalise me over new customers. This year I wanted to drop my landline (it's not a landline anymore so pointless really), stop the TV service (which I have never actually used) and go from 500MB to 1GB service. The cost for a new customer taking 1GB broadband only is £42 a month, for 18 months. When I called Virgin, the cheapest they could get it for me would be £68 a month! Even to renew my current package would be £51 a month, which is still more than the new customer and I would need to take an 02 contract out as well at a minumum of £5 per month. Sadly I have given my notice to Virgin, I cannot agree with a 50 per cent penalty for existing customers, but I really do not understanrd this instransigence. On the other hand, my area does not get any other FFTTP until Dec 2026, so I might end up takiung out a new contract in my wife's name, I assume VM does not care about that, as long as they get the business?What *Should* Broadband ONLY Cost for an Existing Customer?
We no longer watch much TV and stream 90% of what we do watch & are planning to just use Freeview and Broadband once our contract expires. That being the case what should we be expecting to pay for M500 (or even 1Gig) Broadband only? I honestly (and I cant stress this enough) HATE bartering, and we don't really have any other options for decent speed internet in our area so threatening to just leave fills me with dread, and I know they will try to take the proverbial & do not have clear and honest pricing. Just a ballpark would be good. We currently pay £67 (would rise to £99 in Sep) for: All we want going forward is M500 Broadband, no TV and no Phone (we haven't used a Landline in over 10 years yet they constantly force you to have one, or at least they did) Thanks
