Ongoing Unresolved Billing Issue with Virgin Media – Urgent Attention Needed
I wanted to share a serious concern and see if anyone else is facing something similar—or can advise me. I’ve noticed three separate payments scheduled for direct debit for the same month by Virgin Media, with one of the charges being £52—which is outrageous, especially since I’m not even using any additional services that would justify this. My original package was far less £27, and I had already requested to be unsubscribed from the entertainment services. Despite raising a formal complaint with them over a week ago, I’ve had no response. I find it extremely concerning that a reputable company is 1) charging unjustified amounts, 2) ignoring a formal complaint, and 3) not giving a clear breakdown of costs. This level of service is unfair and stressful—especially as someone who is managing finances tightly. If anyone has any experience dealing with them or knows how to escalate this further (Ombudsman, etc.), please let me know.Incorrectly being charged for 4 boxes when I have only 2 boxes in house.
Incorrectly being charged for 4 boxes when I have only 2 boxes in house. 2 days in chat and going around in circles. I have a main box and an additional in bedroom which I have had for years now. But on checking bill I am being charged for mini boxs. Whe I'm on chat I'm being told I have 4 ? I don't and being charged very unhappy. Never had 4Additional Netflix charges £12 a month?
Who do I speak to about VM charging me nearly £20 extra a month despite my contract for Netflix which IS included in my Mega Volt package? I have now spent HOURS on the phone where I was told it is either me, or Netflix adding these to my invoice. It is a joke, and recently renewed VM contact - exactly the same - and I should have trusted my gut and not renew it. I will give the broadband where I live is pot on and hardly ever breaks, but the pricing and billing and the CS is ridiculous. I would like to speak to someone who can actually help me and stop these charges and not being sent to Netflix people?
